Política de reembolso

At New Moon Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return & Refund Policy explains your rights and how to proceed.

1. Eligibility for Returns

You may request a return for eligible items within 14 days of receiving your order, in accordance with UK consumer regulations.

To be eligible for a return, items must be:

  • Unused and in the same condition as received

  • Unworn, unwashed, and free from stains, odours, or damage

  • In their original packaging, with all tags attached

  • Accompanied by a valid proof of purchase

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

  • Intimate apparel (e.g., underwear, bodysuits, swimwear)

  • Earrings or jewellery that passes through piercings

  • Sale or clearance items (unless faulty)

  • Gift cards

If a product is faulty, damaged, or incorrect, please contact us immediately.

3. How to Request a Return

To start a return, please email us at:
nmboutiquebyrinaluna@gmail.com

Include the following information:

  • Full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos if the item is damaged or incorrect

We will provide instructions on how and where to send your return.

4. Return Shipping

  • Customers are responsible for the cost of return shipping, unless the item is faulty or incorrect.

  • We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

  • Items returned without prior approval may not be accepted.

5. Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable.

  • Refund times depend on your bank or payment provider.

6. Exchanges

We currently do not offer direct product exchanges.
If you need a different size or item, please return the original product and place a new order.

7. Damaged, Faulty, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, contact us within 48 hours of delivery at nmboutiquebyrinaluna@gmail.com with photos.

We will arrange a replacement or refund at no additional cost to you.

8. Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.
To request a cancellation, email us as soon as possible.

9. International Returns

International customers (including EU orders) may return eligible items following the same process.
Please note:

  • Return shipping costs are the customer’s responsibility.

  • Customs duties or import taxes paid are non-refundable.

10. Contact Us

For any questions about returns or refunds, please contact us:

Email: nmboutiquebyrinaluna@gmail.com
Store Name: New Moon Boutique